Zamzam Pullman Madinah Hotel

Pullman Zamzam Madinah, operated by Accor under its Pullman brand, stands in the central area of Madinah on Amr bin Al Jmoh Street, right beside the Prophet's Mosque on its southern side near Bab Makkah (Makkah Gate). The hotel is about 230 m from the Haram, roughly a 3-4 minute walk, and it also runs a shuttle bus to and from the mosque for guests who prefer not to walk, which suits pilgrims who want to reach the Haram for every prayer without effort. Rooms on the Haram-facing side look out over the Green Dome, the Holy Rawdah and Mount Uhud, a combination that makes the hotel a strong choice for pilgrims who want to be genuinely close to the mosque with a direct view of it. Guests are welcomed on arrival with Arabic coffee and Madinah dates, and the property earned a Green Globe sustainability certificate and a Safe Hotel certificate in 2024.

The hotel has more than 830 rooms and suites in several categories, starting with Classic rooms (35 sqm) and Superior city-view rooms in king, twin or quad layouts, moving up to Deluxe rooms with a Haram view, Junior Suites (60 sqm) and Executive Suites (85 sqm) with panoramic Haram views, and topping out with a 600 sqm Royal Suite, alongside triple rooms and rooms designed for guests with disabilities. Rooms come with a flat-screen TV and tea and coffee facilities, and Wi-Fi is free throughout the hotel. Dining spans The Horizon rooftop restaurant with international, Mediterranean and Asian dishes, Al Mandara for Middle Eastern and international buffet and à la carte meals, Acacia with its global buffet, bakery and tandoor oven, plus Azalia Café and the Atrium Lobby Café for pastries and coffee. Buffet breakfast is served at Al Mandara and The Horizon from 6:30 to 10:30 am, though whether it is included depends on the rate booked.

Families are catered for with triple and quad rooms, children of all ages are welcome, and children up to age five stay free when using an existing cot; Acacia restaurant also offers kids' entertainment. Other services include multilingual staff, concierge, 24-hour room service, a 24/7 fitness center, a spa and prayer areas inside the hotel, along with modular meeting rooms across three levels and a coworking area. About 500 covered parking spaces are available for an extra fee, alongside valet parking, and a photo ID and credit card are requested at check-in. Pets are not allowed, and the property is described as largely non-smoking, although some listings mention that smoking rooms may be available.

- تسجيل الوصول من الساعة 4:00 عصرًا، وتسجيل المغادرة حتى الساعة 12:00 ظهرًا.

- بوفيه الإفطار يُقدَّم في مطعمي المندرة وذا هورايزون من 6:30 حتى 10:30 صباحًا، وشموله ضمن السعر يعتمد على نوع الحجز.

- واي فاي مجاني في جميع أنحاء الفندق.

- مواقف سيارات مغطاة مقابل رسوم (نحو 500 موقف)، إضافة إلى خدمة صف السيارات.

- الأطفال من جميع الأعمار مرحب بهم، ويقيم الأطفال حتى سن الخامسة مجانًا في سرير أطفال متوفر بالغرفة.

- يُطلب إبراز بطاقة هوية وبطاقة ائتمان عند تسجيل الوصول.

- لا يُسمح باصطحاب الحيوانات الأليفة.

- الفندق خالٍ من الكحول بالكامل وفق الأنظمة السعودية.

- الفندق مخصص لغير المدخنين بشكل عام، وحسب بعض المواقع قد تتوفر غرف للمدخنين.