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Your account and data

Account and data deletion

You can ask us to delete your 4Safar account and the personal data attached to it at any time. This page explains how to make that request, what is actually deleted, what we are required to keep, and how long the process takes.

Last updated:7 August 2026

App and responsible party

This page applies to the 4Safar app for Android (package name com.foursafar.app) and to 4safar.com. Deletion requests are handled by 4Safar, which can be reached at [email protected].

Two ways to make the request

From inside the app

  1. 1Open the 4Safar app and sign in to your account.
  2. 2Go to Account, then Profile.
  3. 3Choose Delete account at the bottom of the page.
  4. 4Confirm the request. You will receive an email confirming we have it.

By email — no sign-in needed

  1. 1Email [email protected] from the address registered on your account.
  2. 2Use the subject line: Account deletion request.
  3. 3Include your name and the phone number on the account so we can verify who you are.
  4. 4We will confirm receipt within 7 business days.

This route works even if you have lost access to your account or already uninstalled the app.

What gets deleted

Once the request is carried out, the following is permanently deleted:

  • Your account and its sign-in credentials.
  • The name, email address and phone number held on the account.
  • Your profile photo and any images you uploaded from the app.
  • Your favourites and notification preferences.
  • Device notification tokens linked to your account.
  • Reviews and ratings published under your name.

What we keep, and why

Deletion does not cover records we are required to retain for legal or contractual reasons:

  • Records of completed bookings and their financial documents, for the period required by the accounting and tax law applicable in Egypt.
  • Data the licensed travel company has already received in order to fulfil your booking. That data is governed by that company's own policy, and a deletion request for it has to go to them directly.
  • Records needed to prevent fraud or to establish or defend a legal claim.

Wherever possible these records are separated from your identity, so they are no longer linked to you as a person.

How long it takes

We begin once your identity is verified, and deletion from live systems completes within 30 days at the latest.

A copy may remain in backups for up to 90 days before it is automatically overwritten. Those backups are only ever used to restore systems after a failure.

What deletion means for you

Before you send the request, note the following:

  • You will lose access to the account and to your booking history.
  • Rewards points are cancelled and cannot be restored.
  • Deleting your account does not cancel a booking that has not yet been fulfilled. To cancel the booking itself, contact the travel company responsible for it, or contact us, before requesting deletion.